Support

Learn about Akesa

What are binaural beats? 

Neurons are sensitive to the frequency of sounds we listen to. A binaural beat happens when we listen to sounds at different frequencies in the left and right ears. The brain’s electrical activity synchronizes its neuronal activity to the difference of frequencies in what is called Frequency Following Response (FFR). For example, when someone listens to a sound in the left ear at a 140 Hz frequency and in the right ear at a 146 Hz frequency, the brain computes the difference of 6 Hz and gets entrained (that’s the technical term) on a 6 Hz brainwave.

For more information and scientific references, see here.

What is EMDR?

Eye Movement Desensitization and Reprocessing (EMDR) is a psychotherapy treatment discovered in 1987 by Dr. Francine Shapiro, initially developed for trauma treatment. During EMDR sessions, the therapist guides the client to process distressing experiences while engaging in sets of bilateral stimulations such as lateral eye movement. For more information and references, see here

Why do I need to use earbuds or headphones?

To rip the benefits of binaural beats, one needs to listen to them on both the left and the right ears so that the brain can compute the frequency difference between the left and right ears, hence the need for earbuds or headphones. 

Can you read my diary?

No. We’ve designed the app such that we do not have access to any text you write in your diary. This diary is there for you only. We hope this privacy will encourage you to write any thoughts you’d like to capture or unpack. 

Do you sell my data?

No. We do not sell your data. 

Can I close my eyes instead of following the moving light?

To fully benefit from the therapy, we recommend following the moving light, provided this doesn't create any discomfort. 

Profile and billing

How to cancel my subscription or auto-renewal? 

To manage or cancel your Akesa subscription, go to your iPhone settings. 

Click on your name/Apple ID, then subscriptions, then on the Akesa subscription. 

For more information, see here

How do I cancel my free trial?

Once a free trial is activated, you will need to cancel it before the end of the free trial to avoid being charged.

To cancel a free trial, go to your iPhone settings. 

Click on your name/Apple ID, subscriptions, then on the Akesa subscription.

If you do not see Akesa listed, you did not activate the free trial. 

How do I get a refund?

Once the app is purchased, refunds are managed by Apple and not by Akesa Health. Please contact Apple.  

For more information, see here

I bought a subscription, but I can't see the locked content

If you have purchased an Akesa subscription through the App store but can't access the locked content, please email suport@akesahealth.com so we can look into it. 

Technical support

What do I do if I did not receive the email with my login security code? 

Check your spam and junk folders, or try with a different email address. 

If you have any questions or feedback, please email support@akesahealth.com.