Privacy Policy | Akesa Health

Last updated January 16, 2026

This Privacy Policy explains how Akesa Health, Inc. (“Akesa,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information in connection with your use of the Akesa mobile application (the “App”).

This Privacy Policy applies exclusively to personal information processed through the App, including when you create an account, sign in, and use the App’s features. It does not apply to unrelated websites, third-party services, or offline activities.

The App is designed as a preventive self-reflection and well-being product. It is not a medical device and does not provide medical, clinical, or therapeutic services. Nothing in this Privacy Policy alters or expands the intended purpose of the App.

By creating an account or using the App, you acknowledge that you have read and understood this Privacy Policy and that your personal information will be processed in accordance with the practices described herein.

Information We Collect
How We Use Personal Information
Legal Bases for Processing
Cloud Storage, Data Synchronization, and Security
Disclosure of Personal Information
Data Retention and Account Deletion
Children’s Privacy
Your Privacy Rights
Do-Not-Track Signals
California Privacy Rights
Updates to This Privacy Policy
Contact Information

1. Information We Collect

We collect personal information and other data that is necessary to provide, operate, secure, and improve the App. This includes information required to create and manage your account, enable cross-device use, support subscriptions, and ensure the reliability and integrity of the App. The specific categories of information we collect depend on how you use the App and which features you choose to use.

1.1 Information You Provide

When you create an account or otherwise use the App, you provide certain information to us, either directly or through a third-party authentication provider. This includes an email address, which is required to create and access an account.

You may also choose to provide a display name or alias. Providing your real name is not required.

You are not required to provide a phone number, physical address, or payment card information in order to use the App.

1.2 Account and Authentication Information

To enable account access and manage authentication, we collect and process information necessary to verify your identity and maintain your account. The App supports email-based sign-in using a one-time passcode (OTP), as well as third-party sign-in through Apple and Google.

If you choose to sign in using Apple or Google, we receive limited information from the applicable provider solely for authentication purposes. The information received depends on the provider and your settings with that provider and typically consists of an email address and/or a unique identifier. We do not receive or store your passwords for third-party authentication services.

1.3 User-Generated Content and In-App Inputs

The App allows you to create and store personal content as part of its core functionality. This includes journal entries, written reflections, gratitude entries, cognitive and reflection tool content, assessment responses and scores generated through your use of the App, and similar in-app inputs.

To support continuity and cross-device use, user-generated text-based content is stored in encrypted form on your device and in encrypted form in cloud storage. Such content is encrypted during transmission. User-generated text content is encrypted using user-specific encryption keys.

Akesa and its service providers cannot read or access decrypted user-generated text content by design.

1.4 Preferences and App State Information

We collect and store information about your preferences and settings in order to provide the functionality you select and to maintain your experience across sessions and devices. This may include, for example, your selected favorites, default settings within tools, and other app state information necessary for the App to function as intended.

1.5 Subscription and Purchase-Related Information

If you subscribe to a paid plan, we collect and store limited subscription-related information necessary to manage your account and subscription status, such as the type of subscription and the date on which you subscribed.

All payments are processed by the applicable app store provider (Apple or Google). We do not collect or store payment card details.

1.6 Analytics Information

We use Firebase Analytics to collect information about how the App is used, to understand performance and engagement, and to improve the App’s features and functionality. Analytics information is collected in an anonymous or pseudonymous manner and is not linked to your identity.

Analytics data may include information about interactions with features, in-app events, and technical information such as device type, operating system version, and App version. Analytics data does not include the content of your journal entries or other user-generated text.

1.7 Crash Reports and Diagnostics

We collect diagnostic information to identify and resolve technical issues and to improve the stability of the App. This includes crash reports generated through Firebase Crashlytics.

Crash reports may include information such as device type, operating system version, App version, and technical details about the state of the App at the time of a crash. Crash reports do not include the content of your journal entries or other user-generated text.

1.8 Logs and Security Records

To maintain the security and integrity of the App and to support troubleshooting and abuse prevention, we maintain application logs and security records. These logs may include limited identifiers such as your email address or an internal account identifier.

Application logs are retained for a limited period, currently up to thirty (30) days. Logs and backups do not include user-generated text content.

2. How We Use Personal Information

We process personal information only for purposes that are necessary to provide, operate, secure, and improve the App, and to support features you choose to use. We do not use personal information for advertising purposes and do not sell personal information.

Specifically, we use personal information to create and manage user accounts, authenticate users, and enable access to App features. This includes processing information required to support email-based sign-in, third-party authentication through Apple or Google, and ongoing account management.

We use personal information to support the core functionality of the App, including the creation, storage, and synchronization of user-generated content across devices. This allows users to access their content and preferences consistently across supported devices.

We process information to maintain the security and integrity of the App. This includes detecting, preventing, and addressing technical issues, misuse, fraud, and abuse, as well as enforcing applicable terms and protecting the App and its users.

We use technical, usage, and diagnostic information to monitor App performance, analyze usage patterns, and improve reliability and functionality. This includes the use of analytics and crash reporting tools to understand how the App is used, identify errors, and make improvements. Analytics information is used in an anonymous or pseudonymous manner and is not used to identify individual users.

We process limited subscription-related information to manage subscription status, provide access to paid features, and prevent misuse of subscription trials. Payment processing is handled by the applicable app store provider, and we do not process payment card information.

We may also process personal information as necessary to comply with legal obligations, respond to lawful requests, and protect the rights, safety, and property of Akesa, our users, and others.

3. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that requires a legal basis for processing personal information, we process your personal information only where we have a valid legal basis to do so under applicable data protection laws.

In most cases, we process personal information because it is necessary for the performance of a contract between you and Akesa. This includes processing information required to create and manage your account, authenticate you, provide access to the App’s features, synchronize content across devices, and deliver the functionality you request when using the App.

We also process personal information where it is necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests. Our legitimate interests include operating, maintaining, and improving the App, ensuring its security and reliability, preventing misuse and abuse, including misuse of subscription trials, and protecting Akesa and its users.

Where required by law, we process personal information based on your consent. For example, consent may apply to certain optional processing activities where you are given a choice and can withdraw your consent at any time, subject to applicable law.

In some circumstances, we may process personal information where it is necessary to comply with a legal obligation, such as responding to lawful requests from public authorities or complying with applicable laws and regulations.

If you are located in Canada, we process personal information with your express or implied consent, as permitted under applicable Canadian privacy laws, or as otherwise authorized by law.

You may withdraw your consent at any time where processing is based on consent. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal, and it may affect your ability to use certain features of the App.

4. Cloud Storage, Data Synchronization, and Security

4.1 Cloud Infrastructure and Hosting Location

Akesa uses cloud-based infrastructure operated by third-party service providers to support the operation of the App, including secure storage and processing of personal information and user-generated content. Cloud infrastructure is used to maintain the availability, reliability, and scalability of the App.

Personal information and user-generated content processed through the App is stored using this cloud infrastructure in accordance with applicable security and data protection standards.

4.2 Cross-Device Data Synchronization

The App supports cross-device use by synchronizing certain information so that your content, preferences, and account information remain available when you access the App on supported devices.

Synchronization enables continuity of use across devices and sessions and applies to user-generated content, preferences, and other information necessary for the App to function as intended.

4.3 Encryption and Access Controls

Text-based user-generated content is encrypted on your device, encrypted during transmission, and encrypted when stored in the cloud. Encryption uses user-specific encryption keys.

By design, Akesa and its service providers do not have access to decrypted user-generated text content. We implement access controls and other technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

4.4 Logs, Analytics, and Crash Reporting

To support the security, stability, and proper functioning of the App, we collect and retain limited logs and diagnostic information. Application logs may include identifiers such as an email address or an internal account identifier and are retained for a limited period, currently up to thirty (30) days. Logs and backups do not include the content of your journal entries or other user-generated text.

We also use third-party diagnostic tools to identify and resolve crashes and technical issues. These tools collect technical information related to device configuration, operating system, App version, and error conditions. Diagnostic information is used solely for troubleshooting, security, and reliability purposes.

5. Disclosure of Personal Information

We do not sell personal information and do not disclose personal information for advertising purposes.

We disclose personal information only as necessary to operate and support the App, to comply with legal obligations, or to protect the rights and safety of Akesa and its users.

We may disclose personal information to third-party service providers that perform services on our behalf and under our instructions. These service providers support functions such as cloud infrastructure hosting, data storage, analytics, crash reporting, and technical operations. Service providers are authorized to process personal information only as necessary to provide services to Akesa and are subject to contractual obligations to protect the confidentiality and security of personal information.

We may disclose personal information if required to do so by law, regulation, or legal process, or in response to lawful requests from public authorities. We may also disclose personal information where we believe disclosure is necessary to investigate, prevent, or address fraud, misuse of the App, security issues, or violations of our Terms of Service, or to protect the rights, property, or safety of Akesa, our users, or others.

In the event of a merger, acquisition, reorganization, bankruptcy, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to appropriate confidentiality and data protection safeguards.

6. Data Retention and Account Deletion

We retain personal information only for as long as necessary to provide the App, fulfill the purposes described in this Privacy Policy, and comply with applicable legal, accounting, or security requirements.

6.1 Retention During Active Accounts

While your account is active, we retain personal information and user-generated content in order to operate the App. This includes retaining information necessary to support account access, cross-device synchronization, subscription status, and the security and integrity of the App.

6.2 Deletion, Residual Data, and Abuse Prevention

You may delete your account directly within the App. When you delete your account, user-generated content and other information associated with your use of the App is removed from active systems in accordance with our deletion processes.

Certain limited information may be retained after account deletion where necessary for legitimate purposes, including preventing fraud or misuse of the App (such as repeated misuse of free trials), enforcing our Terms of Service, complying with legal obligations, or resolving disputes. Any such retained information is limited in scope and retained only for as long as reasonably necessary for those purposes.

Operational logs and security records may also be retained for a limited period as part of routine system maintenance and security practices. These logs do not contain user-generated text content and are retained only for a limited duration, currently up to thirty (30) days, unless a longer retention period is required by law.

7. Children’s Privacy

The App is not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information through the App, please contact us so that we can take appropriate steps consistent with applicable law.

8. Your Privacy Rights

Depending on your location, you may have certain rights with respect to your personal information under applicable data protection laws. These rights may include the right to access, correct, delete, or restrict the processing of your personal information, as well as the right to object to certain processing activities and to request portability of your personal information.

8.1 Exercising Your Rights

You may access, update, or delete certain personal information directly through the App. In particular, you may delete your account at any time using the in-app account deletion feature, which initiates deletion of personal information as described in this Privacy Policy.

If you wish to exercise rights that are not available through the App, you may contact us using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before responding to your request. We will respond to valid requests in accordance with applicable law.

8.2 Limitations and Legal Requirements

Your rights may be subject to limitations or exceptions under applicable law. In certain circumstances, we may be required or permitted to retain personal information to comply with legal obligations, resolve disputes, enforce our Terms of Service, or protect the rights, safety, and security of Akesa and its users.

9. Do-Not-Track Signals

Some web browsers transmit “Do-Not-Track” signals. Because there is no universally accepted standard for how to interpret or respond to these signals, the App does not respond to Do-Not-Track signals at this time.

10. California Privacy Rights

If you are a California resident, you have certain rights regarding your personal information under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”).

Subject to applicable law, California residents have the right to request information about the categories of personal information we collect, the purposes for which personal information is collected and used, and the categories of third parties with whom personal information is disclosed. California residents also have the right to request deletion of personal information, subject to certain exceptions permitted by law.

Akesa does not sell personal information and does not share personal information for cross-context behavioral advertising.

You may exercise your rights by deleting your account through the App or by contacting us using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before responding to a request. We will not discriminate against you for exercising your rights under applicable law.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the App, our practices, or applicable laws. When we make material changes to this Privacy Policy, we will update the “Last updated” date at the top of this document.

Your continued use of the App after an updated Privacy Policy becomes effective indicates your acceptance of the updated Privacy Policy, to the extent permitted by applicable law.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, you may contact us at:

Akesa Health, Inc.
820 SW Federal Hwy
Stuart, FL 34994
Email: support@akesahealth.com

Akesa Health

TABLE OF CONTENTS

​1. Information We Collect